Category Zendesk

Turning On Omnichannel in Zendesk

When we talk about creating customized agent statuses and capacity rules in Zendesk, the first thing that comes to your mind is turning the omnichannel on, which is responsible for such major features. Without an omnichannel, you can not create…

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Working with Context Panel in Zendesk

The Zendesk context panel is the place that provides valuable information about the customers and their tickets that an agent can use to solve the tickets quickly. Context panel can be useful for the company’s record-keeping purpose that shows not…

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Managing Agent Interface in Zendesk

The word “Agent Interface” is the combination of two concepts, agent and interface. Agents are the people or team members assigned tickets and serve their customers to provide them best solutions on behalf of the company. At the same time,…

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Shared Agreement in Zendesk

As we know, Zendesk is a CRM platform many companies use to support their consumers in many ways. The shared agreement is one of the well-known ways of helping consumers in Zendesk. Its purpose is to provide the consumers best…

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