Category Zendesk

Integration of Hubspot with Zendesk

Why do you need Integration of HubSpot with Zendesk? The purpose of integrating HubSpot with Zendesk is to allow HubSpot users to access all the Zendesk data ( tickets, chat transcripts, calling information) at the HubSpot interface. This will provide…

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Routing in Zendesk

Let us see what is skill-based routing and how it works and is applied to tickets. What is routing? Routing means connecting customers or end-users to the right agent based on his skills. These skills may be location-based or language-based.…

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What are Brands?

Let us discuss the brands in Zendesk and take a look at their creation. What is a Brand? A brand is a company to whom the end-users submit requests. It is a group of users (Admins, Agents and End-users), organizations…

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How to Add Bulk Amount of Users?

If you have a lot of users to add, it is troubling to add them one by one. This process will be time-consuming. To avoid such trouble, add users in bulk amounts. CSV files can do this. What are CSV…

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How to add a User?

Who are the Users? Zendesk Support has three types of users that are: 1. Administrator 2. Agent 3. Customer (End-user) Let us discuss how to add these users: 1. Administrator: Administrators are the agents who have all the privileges for…

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What are SLA Policies in Zendesk?

What is SLA Policy? SLA stands for (Service Level Agreements), in which time measures are described to respond to a ticket in the form of a reply or action. It reminds agents to respond to tickets within a time limit…

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