Account owners are the very first admins of the Zendesk account who have extreme privileges over all team members, and even they are admins, agents, and billing admins. While billing admins are the team members of your company who have…
When we talk about creating customized agent statuses and capacity rules in Zendesk, the first thing that comes to your mind is turning the omnichannel on, which is responsible for such major features. Without an omnichannel, you can not create…
The Zendesk context panel is the place that provides valuable information about the customers and their tickets that an agent can use to solve the tickets quickly. Context panel can be useful for the company’s record-keeping purpose that shows not…
The word “Agent Interface” is the combination of two concepts, agent and interface. Agents are the people or team members assigned tickets and serve their customers to provide them best solutions on behalf of the company. At the same time,…
As we learned in our previous blogs about Zendesk, basic channels like Chat, Talk, and Email which are used to create tickets in the Zendesk agent workspace. Now we will see the purpose and working of the two most famous…
As we know, Zendesk is a CRM platform many companies use to support their consumers in many ways. The shared agreement is one of the well-known ways of helping consumers in Zendesk. Its purpose is to provide the consumers best…
