Category Zendesk

Configuring Capacity Rules in Zendesk

As the name “Capacity rules” describes, it is the capacity or issue resolving immunity of each Zendesk team member for tickets or requests of customers. It normalizes and equalizes the capacity of ticket solving on team members according to their…

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Working with Sales Pipeline Stages in Sell

A sales pipeline is a mechanism or workflow that explains or elaborates the progress of deals in the form of steps in Zendesk Sell. This sales pipeline’s progress is broken down into different steps such as Prospecting, Qualified, Quote, Closure,…

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Configuring Automated Actions in Sell

Automated actions are tasks or actions that automatically occur at the time of execution but differ little from the triggers. These actions occur only once for leads, deals, and contacts events. Automated actions do not need any conditions it requires…

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