Category Zendesk

Zendesk

What are Macros?

What is a Macro: A macro is a predefined set of actions or responses that are applied to a ticket manually by an agent or admin while creating or updating the tickets. Macros can change the properties of tickets. In…

Zendesk

Why Zendesk Custom Automation?

If you are using Zendesk for your business and have some complex requirements according to your business usecases then you are at right knowledge article. Zendesk provides a lot of features and room for setting up automation and integrations. Sometimes…