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If you are using Zendesk for your business and have some complex requirements according to your business usecases then you are at right knowledge article.
Zendesk provides a lot of features and room for setting up automation and integrations. Sometimes the usecase is a bit complex and Zendesk has its own limitations for automation.
Usecase 1 : You have some fields that need update depending on the user role. If some user other than that role update that field then it should be reverted
Usecase 2 : If someone change the custom field then you need to log that as Notes in the record
The above mentioned usecases are just one of the few examples that people usually need when they are using Zendesk productively. Now, Zendesk has limitations to cope up these requirements but this is not the end of the world. The solution to this problem is the custom app development that can be hosted on a server and will entertain these usecases for the Zendesk Sell users. There are apis available that and webhooks that will notify the application to handle the requests and take appropriate action accordingly.
Zendesk Custom Automation Recomendation
Are you still looking for Zendesk Consultant for your custom automation to overcome limitations? Ask Volgsol experts to review your usecases and recommend the efficient and cost effective solution to your requirements.