In Explore, the dashboard is a place to display Zendesk products’ information with the help of account editors, administrators and agents with these privileges. Dashboards let you view, share, (with Professional or Enterprise plans) create, and customize reports that give…
This article will help you answer some of the most frequently asked questions about Zendesk Explore. The questions in this article are general questions and questions related to enabling Explore and billing. This article contains the following topics: General Activation…
As we know, Zendesk, as a CRM platform, has fully customizable properties in all its products. Creating custom attributes in Zendesk Explore is also such flexible property. During creating reports in Explore, we have some pre-defined attributes which help agents…
Zendesk has made some updates to enhance the better performance of Zendesk as best CRM for both customers and team members. Let us check what are the latest updates made through the year 2023: Support Messaging Admin Center Zendesk Suite…
We are introducing the new Conversation View, an experience designed to make your Sales communications easier for Zendesk Sell. What is changing? Previously, using the Activity resource was the primary way to display a new view. However, viewing the view…
Using the context panel in Zendesk Sell is to keep valuable information about your leads, contacts, and offers at your fingertips. Using context panel can be better for a company to keep records about Sell deal, leads and contacts. Let…
