In this discussion, you’ll learn how to create a journey overview to analyze, assess or study a deal’s progress through the sales funnel. This will help you know how many deals are coming in, how many are in contract negotiation,…
This Week’s Release Notes: Following ingredients contains release notes: App Marketplace Products Not Updated This Week App Marketplace New: Airfocus (support) Airfocus is a platform designed to transform product management. It provides an all-in-one solution for product teams to manage…
Zendesk Agent Workspace makes agents able to work with full interest across the Zendesk channels (Email, Voice, Messaging, and Social Channels), all within a single ticket interface. Agents can use appropriate channels to resolve issues without being bound to the…
With the translation feature in Agent Workspace, agents can translate incoming messages and outgoing messages in the following channels: Live chat Social channels Sunshine Conversations channel Zendesk reports Agents can translate incoming email messages sent by end users and generated…
To measure the agents’ time spent on a ticket in Zendek Support, you need to install the Time tracking app in your account’s admin center. It will help the company for record-keeping purposes and to check the agent’s availability on…
As we know that articles in the Zendesk help center are published for the customer’s help and service. In the meantime, customers can be from different places where the languages may be different. And it is not an easy and…
