Let us discuss the brands in Zendesk and take a look at their creation. What is a Brand? A brand is a company to whom the end-users submit requests. It is a group of users (Admins, Agents and End-users), organizations…
If you have a lot of users to add, it is troubling to add them one by one. This process will be time-consuming. To avoid such trouble, add users in bulk amounts. CSV files can do this. What are CSV…
Who are the Users? Zendesk Support has three types of users that are: 1. Administrator 2. Agent 3. Customer (End-user) Let us discuss how to add these users: 1. Administrator: Administrators are the agents who have all the privileges for…
What is SLA Policy? SLA stands for (Service Level Agreements), in which time measures are described to respond to a ticket in the form of a reply or action. It reminds agents to respond to tickets within a time limit…
What’s New in Zendesk? Here are some new features added to Zendesk for the easiness of users, let us see them one by one. 1. The ticket footer extension: The ticket footer size has been extended to see the macros…
Describe the Automation: Automations are the same as we discussed triggers. Both are used to change the ticket properties, notify users and change the properties. The difference is that automations execute when a timed event occurs after a ticket property…
