Muhammad Usman Khan

Muhammad Usman Khan

What’s New in Zendesk?

What’s New in Zendesk? Here are some new features added to Zendesk for the easiness of users, let us see them one by one. 1. The ticket footer extension: The ticket footer size has been extended to see the macros…

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What are Automations in Zendesk?

Describe the Automation: Automations are the same as we discussed triggers. Both are used to change the ticket properties, notify users and change the properties. The difference is that automations execute when a timed event occurs after a ticket property…

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What are Triggers in Zendesk?

What is a Trigger? A Trigger is the set of rules applied to a ticket whenever the ticket is created or updated. Triggers can also notify the agents and customers when they are added. In Zendesk the main thing is…

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How to Create Fields in Zendesk?

What are fields? Fields are the spaces used in the ticket forms to get information from the customer about their problems. Fields can be created on both the agent and customer sides. For example, if you are working for an…

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