Muhammad Usman Khan

Muhammad Usman Khan

Release Notes Through 2023-01-11

This Week’s Release Notes: Following ingredients contains release notes: App Marketplace Products Not Updated This Week App Marketplace New: Airfocus (support) Airfocus is a platform designed to transform product management. It provides an all-in-one solution for product teams to manage…

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About the Zendesk Agent Workspace

Zendesk Agent Workspace makes agents able to work with full interest across the Zendesk channels (Email, Voice, Messaging, and Social Channels), all within a single ticket interface. Agents can use appropriate channels to resolve issues without being bound to the…

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Translation Function within Zendesk Agent Workspace

With the translation feature in Agent Workspace, agents can translate incoming messages and outgoing messages in the following channels: Live chat Social channels Sunshine Conversations channel Zendesk reports Agents can translate incoming email messages sent by end users and generated…

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