What are Views? Views are the ways to keep the tickets in an organized manner. It keeps all the types of tickets in separate lists form on their property base. For this purpose we have to make the views that…
What are Forms? A Form is a set of pre-defined ticket fields used for support requests. Admins can manage the form settings. There can be many forms for each type of request where you can add fields based on requirements.…
What is an IVR? IVR stands for (Interactive Voice Response). When a customer calls a company for a problem-solving purpose, it helps in contacting that customer with the right agent. We can say that its purpose is to connect calls…
What is a Webhook? A webhook sends an HTTP (Hypertext Transfer Protocol) request to a specified URL in response to an event, such as a trigger or automation firing in Zendesk Support. Webhooks are used to integrate with third-party services. When…
