Let us discuss the brands in Zendesk and take a look at their creation. What is a Brand? A brand is a company to whom the end-users submit requests. It is a group of users (Admins, Agents and End-users), organizations…
If you have a lot of users to add, it is troubling to add them one by one. This process will be time-consuming. To avoid such trouble, add users in bulk amounts. CSV files can do this. What are CSV…
Who are the Users? Zendesk Support has three types of users that are: 1. Administrator 2. Agent 3. Customer (End-user) Let us discuss how to add these users: 1. Administrator: Administrators are the agents who have all the privileges for…
What is SLA Policy? SLA stands for (Service Level Agreements), in which time measures are described to respond to a ticket in the form of a reply or action. It reminds agents to respond to tickets within a time limit…
