In this discussion, you’ll learn how to create a journey overview to analyze, assess or study a deal’s progress through the sales funnel. This will help you know how many deals are coming in, how many are in contract negotiation,…
This Week’s Release Notes: Following ingredients contains release notes: App Marketplace Products Not Updated This Week App Marketplace New: Airfocus (support) Airfocus is a platform designed to transform product management. It provides an all-in-one solution for product teams to manage…
Zendesk Agent Workspace makes agents able to work with full interest across the Zendesk channels (Email, Voice, Messaging, and Social Channels), all within a single ticket interface. Agents can use appropriate channels to resolve issues without being bound to the…
With the translation feature in Agent Workspace, agents can translate incoming messages and outgoing messages in the following channels: Live chat Social channels Sunshine Conversations channel Zendesk reports Agents can translate incoming email messages sent by end users and generated…
