What is Chatbot? A chatbot is an immediate conversation between the customer and the system without involving the agent. The agent involves only when needed. We can say a chatbot is AI (Artificial Intelligence) based tool. You can design chatbot conversations…
What are schedules? Schedules describe the availability of agents’ working days and hours in Zendesk Support. In other words, we can say that it is a timetable defined in Zendesk Support that describes the availability of agents and services. How…
What is a Macro: A macro is a predefined set of actions or responses that are applied to a ticket manually by an agent or admin while creating or updating the tickets. Macros can change the properties of tickets. In…
Do you know that 91% of small businesses with at least ten workers use Customer Relationship (CRM) Software? The usability of CRM like Salesforce will help organizations develop quickly by offering incredible tools that let organizations experience quick marketing, improved…
