Zendesk Guide is an interface for users to get help on their own by reading the articles, community posts, etc. Allows agents to provide better information to customers. It is a help center where customers can get help or information through…
Customer service is now a major difference between companies, higher customer considerations, and the ability to make a profit on their own. A company will profit more if it solves customers’ problems by providing services. In this way, customers resolve…
Why we need integration of Salesforce with Zendesk: The integration of Salesforce with Zendesk allows the user to see the Zendesk information like requests and tickets obtained from the accounts, leads, deals, and contacts in the Salesforce interface. This integration…
Purpose of integrating Aha! Roadmaps with Zendesk: This integration allows an agent of the company to receive requests via the Zendesk system and add them as a new idea or attach those requests to existing ideas. Here those requests are…
