To measure the agents’ time spent on a ticket in Zendek Support, you need to install the Time tracking app in your account’s admin center. It will help the company for record-keeping purposes and to check the agent’s availability on…
As we know that articles in the Zendesk help center are published for the customer’s help and service. In the meantime, customers can be from different places where the languages may be different. And it is not an easy and…
Account owners are the very first admins of the Zendesk account who have extreme privileges over all team members, and even they are admins, agents, and billing admins. While billing admins are the team members of your company who have…
When we talk about creating customized agent statuses and capacity rules in Zendesk, the first thing that comes to your mind is turning the omnichannel on, which is responsible for such major features. Without an omnichannel, you can not create…
