New year New challenge. With the beginning of new year Volgsol was given an opportunity to solve a problem faced by one of our customer. The Financial Company was struggling to manage their customer support operations as they were using…
In this report recipe of Explore, you’ll learn how to create a report showing the percentage of incoming abandoned calls during a specified time frame. What you will need: Skill Level: Intermediate Time required: 10 minutes Zendesk Explore Professional or…
In this report recipe of Explore, you will see the method of creating a report that tracks and measures the first response time (first reply time) range of your agents for chats and interactions. Moreover, this report will show you…
As we know, while creating a report for many items like tickets, calls, chats, deals, leads, deals, contacts, or articles in Explore, we have to add Metrics at the first level for these items. And the first aggregator we use…
