In this recipe, we will see how to create a report on the average first response time or first reply time in minutes for tickets or requests solved each day of the week. What we will need: Skill Level: Intermediate…
This type of reporting in Explore will show how to create a report that provides the view list of tickets where an agent has missed call routing, rejected calls or agent legs (calls initiated by an agent) in a quick…
Customer Satisfaction (CSAT) is the type of ratings given to the agents from the customers or requesters at the end of the ticket before setting its status to solved or closed. It shows how much a customer was happy or…
In Explore, the dashboard is a place to display Zendesk products’ information with the help of account editors, administrators and agents with these privileges. Dashboards let you view, share, (with Professional or Enterprise plans) create, and customize reports that give…
