Category Zendesk

What are Views in Zendesk?

What are Views? Views are the ways to keep the tickets in an organized manner. It keeps all the types of tickets in separate lists form on their property base. For this purpose we have to make the views that…

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What are Forms in Zendesk?

What are Forms? A Form is a set of pre-defined ticket fields used for support requests. Admins can manage the form settings. There can be many forms for each type of request where you can add fields based on requirements.…

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How to set an IVR in Zendesk?

What is an IVR? IVR stands for (Interactive Voice Response). When a customer calls a company for a problem-solving purpose, it helps in contacting that customer with the right agent. We can say that its purpose is to connect calls…

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Integration of Webhook with Zendesk

What is a Webhook? A webhook sends an HTTP (Hypertext Transfer Protocol) request to a specified URL in response to an event, such as a trigger or automation firing in Zendesk Support. Webhooks are used to integrate with third-party services. When…

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How to Create Chatbot in Zendesk?

What is Chatbot? A chatbot is an immediate conversation between the customer and the system without involving the agent. The agent involves only when needed. We can say a chatbot is AI (Artificial Intelligence) based tool. You can design chatbot conversations…

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What are Schedules in Zendesk?

What are schedules? Schedules describe the availability of agents’ working days and hours in Zendesk Support. In other words, we can say that it is a timetable defined in Zendesk Support that describes the availability of agents and services. How…

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